ANHosing Outage - Over Heating

Finally got hold with tech support on the phone. ANHosting's Chicago main datacenter is having cooling system issues. You can subscribe their server status RSS here. Or view their most up-to-date MidPhase.com status - blog here.

To document this, I have captured the screen.


This is the support ticket email they sent back, which is sent 5 minutes after I got disconnected by the online chat session.

Thanks for contacting midPhase Services due to the outage you've experienced. We apologize for any inconvenience due to this issue. We are working as quickly as possible to have the problem fixed.

It appears that the cooling system at our data center took on a higher load than normal due to the outside heat index here in the Chicagoland area today. Our Senior Systems Administrators are working with the building engineers to modify the current temperature levels.

If you have any questions, please make sure to monitor the following URL to get the latest updates:

http://status.midphase.com/

Once again, we are aware of the problems you're experiencing and we're attempting to bring all systems back online to restore your service.

Thanks for your patience as we resolve this issue.

midPhase Services
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Thank you,

Now, what I heard is that this is NOT the first time they have this problems. MidPhase.com is having issues with the current datacenter provider. They will be moving all services to somewhere else in few weeks. All their customer should receive an email notification pretty soon and should expect some downtime.

At the moment of writing this entry, their services have been down for an hours and 40 minutes. The funny thing is that their company web site is still running fine. Their phone system, online chat system are all down.